Frequently Asked Questions
Get help with your translation projects and find answers to common questions
How do I upload a document for translation?
Navigate to the Document Translator page, click "Choose File" or drag and drop your document. We support DOCX, PDF, XLSX, PPTX, and TXT formats up to 50MB.
What languages are supported?
We support over 100 languages including English, Vietnamese, Chinese, Japanese, Korean, Spanish, French, German, and many more.
How accurate are the translations?
Our AI-powered translation engine provides 95%+ accuracy. For professional translation mode, we achieve 98%+ accuracy with context-aware translation.
How does the credit system work?
Each word translated costs 1 credit. Free users get 1,000 credits per month. Pro users get unlimited translations with advanced features.
Can I get a refund?
Yes, we offer a 30-day money-back guarantee for Pro subscriptions. Contact our support team to process your refund.
How do I change my account settings?
Click on your profile in the sidebar, then select "Settings" to manage your account preferences, password, and notifications.
Is my data secure?
Yes, we use bank-level encryption (AES-256) for all data. Documents are automatically deleted after 24 hours unless you save them.
What file formats are supported?
We support DOCX, PDF, XLSX, PPTX, TXT, and SRT (for subtitles). Maximum file size is 50MB per document.